Mansfield, TX | 3853353642
jeremiahshipley25@gmail.com
https://www.linkedin.com/in/jeremiah-shipley-0145bb2a9/
Dynamic customer service representative with a solid foundation in sales and data entry. Skilled in using CRM systems to enhance customer retention and resolve inquiries effectively, aiming to leverage these skills in an tech representative role.
Skills
- Critical Thinking
- Customer Service
- Microsoft Excel
- Data Entry
- Sales Experience
- Computer Proficiency
Work History
February 2025 – May 2026
Electrician
JAB Construction, American Fork, UT
- Installed electrical wiring and fixtures according to local codes and safety regulations.
- Led troubleshooting efforts for complex electrical systems to ensure operational efficiency.
- Collaborated with project managers on electrical design plans, ensuring alignment with overall project goals.
- Mentored junior electricians, fostering a culture of continuous learning and professional development.
December 2024 – February 2025
Customer Service Representative
Rocky Mountain Reserve, Provo, UT
- Provided product information and troubleshooting support, improving customer retention rates.
- Maintained comprehensive knowledge of insurance policies and services, enabling effective problem resolution for customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
February 2022 – November 2024
Customer Service Representative
Dexter Axle, Provo, UT
- Responsible for all calls, chat rooms, and emails with customer support and sales questions.
- Extended knowledge of SalesForce put into use for customer service needs.
- Functioned as exclusive customer service representative for Equalizer Hitch division.
- Managed order processing using CRM systems, ensuring accurate and timely fulfillment.
July 2019 – July 2021
Missionary
Church Of Jesus Christ Of Latter Day Saints, Toronto, ON
- Conducted community outreach initiatives to strengthen local engagement and foster relationships.
- Organized and led service projects, enhancing teamwork and community involvement among members.
- Facilitated weekly meetings, ensuring effective communication and alignment of mission goals within teams.
- Implemented training sessions for new missionaries, fostering skills development and cultural understanding.
- Coordinated mission trips, managing logistics and resources to ensure successful execution of activities.
Education
April 2026
Associate of Science in Business Administration And Management
Utah Valley University at Orem, UT
- Dean’s List Spring 2026
- Dean’s List Spring 2024